Total Quality Management: Quality tools applied to a telecommunications company - Couverture souple

Ferreira Da Rocha, Warielle Cristine

 
9786207754830: Total Quality Management: Quality tools applied to a telecommunications company
Couverture souple
ISBN 10 : 6207754832 ISBN 13 : 9786207754830
Editeur : Our Knowledge Publishing, 2024

Synopsis

Total Quality Management is considered a differentiator for organizations, since it seeks to reduce errors and waste, adding value to companies. The aim of this study was to assess the quality tools adopted by a company in the telecommunications sector in the city of Montes Claros (MG) and to analyze the process of managing corporate contracts, comparing some relevant indices and taking into account the processes before and after the implementation of Total Quality Management. The scientific research methods used to carry out this work included a case study, data collection and documentary research, carried out within the organization, using the technique of participant observation. The organization, which previously had a high number of contract rejections, now has a considerable reduction in this number after the implementation of the quality tools, so it is worth noting that the insertion of the Total Quality tools in the organization has brought visible and measurable benefits to the company in question.

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Éditeur
Our Knowledge Publishing
Date d'édition
2024
Langue
anglais
ISBN 10 
6207754832
ISBN 13 
9786207754830
Reliure
Broché
Nombre de pages
52
Coordonnées du fabricant
non disponible
Personne responsable
non disponible