E-Service Quality Measurement In Banks And Customer Satisfaction: Dimensions and Their Effects on E-Customer Satisfaction in Internet Banking Services - Couverture souple

M, Bhuvaneswari; P V, Amutha

 
9786208422769: E-Service Quality Measurement In Banks And Customer Satisfaction: Dimensions and Their Effects on E-Customer Satisfaction in Internet Banking Services
Couverture souple
ISBN 10 : 6208422760 ISBN 13 : 9786208422769
Editeur : LAP LAMBERT Academic Publishing, 2025

Synopsis

" Assessing The Impact Of E-Service Quality On Customer Loyalty In The Banking Sector" delves into the critical interplay between digital service quality and customer satisfaction in the banking sector. The book examines key metrics and frameworks for assessing e-service quality, highlighting factors such as reliability, responsiveness, user-friendliness, and security. With a focus on understanding customer expectations in the digital age, it provides valuable insights into how banks can enhance their online services to foster loyalty and satisfaction. This resource is essential for banking professionals, researchers, and academicians aiming to explore innovative approaches to improving e-banking experiences.

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Éditeur
LAP LAMBERT Academic Publishing
Date d'édition
2025
Langue
anglais
ISBN 10 
6208422760
ISBN 13 
9786208422769
Reliure
Broché
Nombre de pages
56
Coordonnées du fabricant
non disponible
Personne responsable
KreGa Onlinehandel GmbH
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