Articles liés à Service Quality Assessment of Public Transport in Monrovia:...

Service Quality Assessment of Public Transport in Monrovia: Measuring Customer Satisfaction and Service Quality to Improve Public Transportation in Monrovia - Couverture souple

Dargba, Sebron; Kalaria, Jay

 
9786209561047: Service Quality Assessment of Public Transport in Monrovia: Measuring Customer Satisfaction and Service Quality to Improve Public Transportation in Monrovia

Synopsis

This book analyzes Monrovia’s public bus system with a focus on customer satisfaction and service quality. Using survey data and quantitative analysis, it identifies key factors such as affordability, accessibility, safety, comfort, and reliability that influence passenger satisfaction and loyalty. The book offers practical recommendations to improve service performance and support sustainable urban mobility in Monrovia and similar cities.

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