Industrial Engineering applied to Service - Couverture souple

Aguirre Flores, Andrea

 
9786209656521: Industrial Engineering applied to Service
Couverture souple
ISBN 10 : 6209656528 ISBN 13 : 9786209656521
Editeur : Our Knowledge Publishing, 2026

Synopsis

This book is your practical guide to transforming your chaotic service operation into a well-oiled machine. Stop fighting endless lines, billing errors, and customer frustration. You'll discover how Industrial Engineering (II) becomes your greatest ally: Use Service Blueprinting to design fail-safe experiences. Implement Lean Six Sigma (LSS) to eliminate the waste no one sees. Master Queuing Theory to manage waiting intelligently. Plus, explore the future with chapters dedicated to Automation (RPA) and Artificial Intelligence (AI), learning how to use them for predictive optimization and massive service personalization.An essential read for leaders and future engineers seeking not just efficiency, but true excellence that is felt and valued in every customer interaction.

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Éditeur
Our Knowledge Publishing
Date d'édition
2026
Langue
anglais
ISBN 10 
6209656528
ISBN 13 
9786209656521
Reliure
Broché
Nombre de pages
64
Coordonnées du fabricant
non disponible
Personne responsable
non disponible