This book centers on an original "three-stage communication system"--Mastering Expression, Confident Expression, and Connective Expression--to deconstruct 20 high-frequency challenging scenarios, providing directly applicable phrasing and step-by-step guidance. Through this book, you will learn: how to defuse tension with a single phrase during heated moments; how to remain firm yet tactful when dealing with difficult people; how to set boundaries without damaging relationships; how to achieve more by saying less; and how to transform conflict into collaboration--mastering these and other challenging conversational patterns.
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Vendeur : liu xing, Nanjing, JS, Chine
paperback. Etat : New. Paperback. Pub Date: 2025-08 Pages: 225 Publisher: Posts & Telecom Press Communication isn't about winning arguments or blindly agreeing; it's about saying what you want to say while retaining the people you want to keep. The author. Jefferson Fisher. is a trial lawyer with ten years of practical experience. He uses courtroom-level communication skills to help millions of ordinary people escape emotional turmoil and resolve awkwardness and conflict in interpersonal relationships. A short 47-s. N° de réf. du vendeur DU037065
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