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Synopsis
《服务外包工程教育规划教材：服务外包理论与实务》系统介绍服务外包的理论基础知识。全书共分为12章，内容包括服务外包的产生和发展、服务外包相关概念及分类、服务外包与社会经济、服务外包理论综述、服务外包发展条件、服务外包的发展战略与相应的产业规划探索、服务外包企业管理、中国发展服务外包战略分析、世界主要外包承接国家、世界主要的服务外包发包方、服务外包产业成功案例、服务外包新趋势等内容，并附有相关的案例分析和习题。每章章前的学习指导，便于读者对本章重点的理解和把握。此外，本书附有大量的调研数据供读者参考。《服务外包工程教育规划教材：服务外包理论与实务》可以作为高等院校管理科学与工程、国际贸易、电子商务、计算机专业本科生和研究生的教材，也可以作为政府、企事业单位从事服务外包的工作人员的参考用书。发展战略层面意义初现端倪。美国企业在目前服务外包潮流中再次扮演领先者角色。向外发包引领潮流，全球性BPO提供商美国企业也居多。美国凭借产权、企业制度和竞争环境等基本面相对优势，美国企业已经在服务外包市场占有某种先行者优势。一国企业竞争力是一国经济繁荣的基础。服务外包是21世纪发达国家经济战略优势角力的关键因素之一。服务外包对发展中国家所具有的经济战略意义在印度得到体现。外包传奇与改革进程互动，已改变这个南亚大国传统政治与经济的平衡。经济全球化新趋势与新矛盾。服务外包以当代经济全球化高度发达为背景和依托，同时把推进经济全球化的基本原理应用到服务领域，极大拓宽了未来全球化进展的基础和舞台，从而也会使经济全球化争论更为激化。如同历史上其他进步和演化，这些创新一方面为当代经济内在矛盾提供了展开形式，同时也在更深层面上提出新矛盾。拓宽了经济全球化领域。服务越来越成为国际间可贸易对象，服务成为一种商品在国际间进行贸易；服务外包往往伴随大量物品国际流动，因而带动物品贸易增长。随着服务外包业务的增长，物品贸易也伴随着向相应的增长；服务外包往往通过跨国公司海外投资，直接利用国外具有比较优势的人力资源，因而鼓励了外商直接投资增长；服务外包促进了信息和人员流动以及思想和观念的交流。IT和金融服务外包成为国际服务外包的主导。IT外包服务是指企业战略性选择外部专业技术和服务资源，以替代内部部门和人员来承担企业IT系统或系统之上的业务流程的运营、维护和支持的IT服务。金融业的国际外包包括银行数据中心、保险核保理赔、股票交易和金融分析等业务，这些业务都可以在亚洲或欧洲的一些具备相应条件的低成本中心进行。通过外包给专业服务商，金融机构可以更专注于自身核心业务，提升竞争优势。目前，随着IT业与金融业的交叉和融合，两者以相互结合的方式强化了服务外包的离岸趋势。金融业国际外包主要以各种IT服务为主，IT外包服务市场中金融业是最大的服务对象之一。……第1章服务外包产业的产生与发展1.1服务外包产生的背景1.2服务外包国内外的发展现状1.3服务外包的发展趋势1.4案例——一家全流程金融运营服务商的崛起第2章服务外包概念及分类2.1服务外包的相关概念2.2服务外包的一般分类2.2.1信息技术外包简介2.2.2BPO简介2.2.3知识流程外包简介2.3服务外包的其他分类2.3.1
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Service outsourcing engineering education planning materials: service outsourcing theory and practice(Chinese Edition)
ISBN 10 : 7302290326
ISBN 13 : 9787302290322
Neuf
paperback
Vendeur : liu xing, Nanjing, JS, Chine
Évaluation du vendeur 5 sur 5 étoiles
paperback. Etat : New. Ship out in 2 business day, And Fast shipping, Free Tracking number will be provided after the shipment.Paperback. Pub Date: December 2012 Pages: 191 Language: Chinese in Publisher: Tsinghua University Press service outsourcing engineering education planning materials: Services Outsourcing Theory and Practice of System service outsourcing theory basics. The book is divided into 12 chapters. including the emergence and development of the service outsourcing and service outsourcing concept and classification. service outsourcing and socio-economic development of theories Summary of the service outsourcing. service outsourcing development conditions. the service outsourcing strategy with appropriate industry planning explore . service outsourcing enterprise management. development of service outsourcing strategy. the world's major outsourcing undertake countries. the Employer of the world's leading service outsourcing. service outsourcing industry success stories. service outsourcing new trend. together with relevant case studies and exercises. Before each chapter by chapter study guide. easy to understand and grasp of the readers of this chapter focused. In addition. the book is accompanied by a large number of research data for reference. The service outsourcing engineering education planning materials: Services Outsourcing Theory and Practice as institutions of higher learning management science and engineering. international trade. e-commerce. computer professional undergraduate and postgraduate teaching materials. can also act as the government. enterprises and institutions engaged in service outsourcing staff the reference book. 1.4 Case of Contents: Chapter 1 services outsourcing industry produce Background 1.2 Development 1.1 Service outsourcing services outsourcing and abroad development status 1.3 service outsourcing trends - the rise of a whole process of financial services operator in Chapter 2 service outsourcing concepts and classifications 2.1 service outsourcing concept 2.2 are generally classified service outsourcing 2.2.1 IT Outsourcing Introduction 2.2.2 BPO knowledge process outsourcing Profile 2.3 service outsourcing other classification 2.3.1 Introduction 2.2.3 divided according to the geographical location of the supplier 2.3.2 According to the business and application areas divided 2.3.3 HP's outsourcing services help B & Q Case Chapter 3 of the rapid growth of service outsourcing and socio-economic 3.1 service outsourcing industry contribution to the socio-economic differences based on the core business division of 2.4 cases - 3.2 Service 3.3 negative impact of outsourcing services outsourcing Implications for China 3.4 Case - process improvement. support of Chapter 4 of the delivery and growth of service outsourcing Theoretical Review 4.1 service outsourcing theory research priorities and the course of development 4.1.1 service outsourcing concept defined in 4.1. 4.1.4 Technological change and service outsourcing relationship on service outsourcing motives 1.3 the general experience of the international service outsourcing research 4.1.5 offshore service outsourcing contract country's economic impact study 4.1.6 from the perspective of transaction costs. 4.1.7 on service outsourcing enterprise outsourcing research study of influencing factors 4.1.8 About choice of outsourcing undertake party research 4.2 service outsourcing enterprises 4.2.1 social division of labor theory of theoretical research study on the risks of outsourcing 4.1.9 4.2.2 social exchange theory 4.2.3 principal-agent theory 4.2.4 transaction cost theory 4.2.5 comparative cost theory 4.3 service outsourcing enterprise management theory 4.3.1 Supply Chain Management Theory 4.3.2 core competitiveness theory 4.3.3 Resource basic theory 4.3.4 economies of scale (industrial clusters) theory of subjective conditions of Chapter 5 of the geography of the objective conditions for the development of service outsourcing industry 5.1 service outsou. N° de réf. du vendeur NE047035
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