Vendeur : liu xing, Nanjing, JS, Chine
paperback. Etat : New. Language:Chinese.Pages Number: 197 Publisher: Shanghai Jiaotong University Press Pub. Date :2004-6-1. Book a variety of techniques and tools for any sales. service. reception. management and customer service related positions a person who words are of great help. Contents: Why is customer service important differences between high-quality service and effective customer complaints into opportunities to communicate change to achieve excellence in customer service evaluate customer service level. N° de réf. du vendeur L65598
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