Business Process Outsourcing: A Supply Chain of Expertises - Couverture souple

Sople, Vinod V.

9788120352360: Business Process Outsourcing: A Supply Chain of Expertises

Couverture souple

ISBN 10 : 812035236X ISBN 13 : 9788120352360

Editeur : PHI Learning, 2016

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Business Process Outsourcing: A Supply Chain Of Expertises by Vinod V. Sople, 9788120352360, Phi

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Pr�sentation de l'�diteur

This book is a comprehensive presentation of the fundamental concepts of business process outsourcing (BPO) and its applications in the Indian industrial context. It offers a strategic framework for BPO management, which is crucial for creating competitive advantage for a business enterprise. The book is designed for MBA and PGDM students as well as students in BPO training schools and executives in BPO sector. The text, organized into sixteen chapters, contains a wealth of useful and practical information on the following facets of the BPO Industry: strategic, tactical, control and operational aspects of BPO administration; BPO business models; regulatory and legal framework of the BPO industry; terms, conditions, responsibilities and obligations involved in the BPO contract and service level agreement; service issues regarding supplier selection and process quality; criteria for performance evaluation of service providers; and, challenges involving upward shift in service value chain as well as human resource management. Chapter-end review questions help in easy comprehension of the underlying principles. The appendices contain important additional information about the BPO industry.

Biographie de l'auteur

Vinod V. Sople, Ph.D., is Professor and Deputy Director (Academics) at ITM Business School, Navi Mumbai. Dr. Sople has over a decade of experience of teaching management subjects, apart from professional experience of more than two decades in various functional areas of management. He has to his credit several research papers published in reputed management journals. He is also the Chief Editor of International Journal of Business Insights and Transformation. His research interest areas include marketing, intellectual property rights and supply chain management. Professor Sople has also authored Managing Intellectual Property, published by PHI Learning, New Delhi. His other two published books are Logistics Management: The Supply Chain Imperative and Legal Aspects of Marketing in India.

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