Management Mess-ups - Couverture souple

Eppler, Mark

Couverture souple

ISBN 10 : 817224908X ISBN 13 : 9788172249083

Editeur : Jaico Publishing House, 2006

A propos du livre

Présentation de l'éditeur

Can you imagine losing a customer worth $2 million over 60? It happened! According to a story reported by USA Today, a bank teller refused to validate a customer's parking ticket because he failed to execute a ''transaction.'' The next day, the frustrated customer closed his account - a little more than $2,000,000. Management Mess-Ups examines mistakes managers commit daily that stifle productivity, squelch opportunity and generally irritate employees - mistakes not big enough to grab headlines, but significant enough to undermine the efficiency and success of their departments and organizations. By reading about the management mess-ups of others, you can avoid these common stumbling blocks to success and become a manager with a true winning edge.

Biographie de l'auteur

Mark Eppler (Milford, Ohio) is a professional speaker and seminar leader specializing in leadership and management issues. His clients include P&G, GE, 3M, the IRS, and the E.W. Scripps Company, as well as state and national associations.

Détails de l'édition

• Éditeur: Jaico Publishing House
• Date d'édition: 2006
• Langue: anglais
• ISBN 10: 817224908X
• ISBN 13: 9788172249083
• Reliure: Broché
• Nombre de pages: 256
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible