The Next Available Operator: Managing Human Resources in the Indian Business Process Outsourcing Industry - Couverture souple

Couverture souple

ISBN 10 : 8178299321 ISBN 13 : 9788178299327

Editeur : SAGE Publications India Pvt Ltd, 2009

Synopsis

The Next Available Operator India, often referred to as the 'electronic housekeeper of the world', is home to the largest number of offshored call centres. This book intends to fill this vital gap by advancing evidence-based understandings of the issues, challenges and strategies confronting human resource management (HRM) in the Indian call centre/BPO sector.

A propos du livre

Présentation de l'éditeur :

The Next Available Operator: Managing Human Resources in the Indian Business Process Outsourcing Industry discusses managing people in the Indian call centre/ BPO sector. It features empirical research and conceptual advances, presented by well-known academics and researchers from around the world and captures the voices of key stakeholders. Apart from covering key individual aspects of human resource management in Indian call centres, such as work organization and employee attrition, it also provides a comparative perspective from call centres in the USA, UK, Canada and Australia.

The research data presented in the book offers fresh perspectives on call centres within a globalised business and work environment. It includes large scale employee survey results that help unearth the fundamental forces behind attraction and retention challenges threatening the future viability of global outsourcing strategies.

The editors present diversity of theoretical paradigms, methodological approaches and, 'voices' from the field. The book is a useful compendium of cutting-edge work on the HRM issues, challenges and strategies in the Indian call centre industry. It aims to deepen the reader's understanding of managing human resources in a new and fast growing industry (info services) and in a new context (off-shoring).

Biographie de l'auteur :

Mohan Thite is Senior Lecturer at Griffith Business School, Griffith University, Brisbane, Australia. He has over 20 years experience as Human Resources professional, both in industry and academia. He is a Fellow of the Australian Human Resource Institute. He has been teaching HRIS for several years. His research interests include strategic HRM in the knowledge economy, HRIS and HRM in multinational corporations from emerging economies. His publications include a book on Managing People in the New Economy (Sage India), a forthcoming co-edited book on HRM in Indian Call Centers/Business Process Outsourcing Industry, book chapters and articles in international journals, such as Work, Employment and Society; International Journal of HRM and International Journal of Project Management.

À propos de cette édition

• Éditeur: SAGE Publications India Pvt Ltd
• Date d'édition: 2009
• ISBN 10: 8178299321
• ISBN 13: 9788178299327
• Reliure: Broché
• Nombre de pages: 340
• Éditeur: Thite Mohan, Russell Bob