Front Office Management - Couverture rigide

Singh, R. K.

Couverture rigide

ISBN 10 : 8182040124 ISBN 13 : 9788182040120

Editeur : Aman Publications, 2007

A propos du livre

Présentation de l'éditeur

The front office department of a hotel is the control centre for the organisation. Communication and accounting are two of the most important functions of a front desk operation. The front desk also provides strategic directions to the organisation for setting priorities, establishing policies, approving appraisal plans and schedules, administering the organisation, and developing and maintaining the necessary infrastructure. The sole priority of the front office department is to ensure guest satisfaction, which happens when, guest expectations match what the hotel provides. This comprehensive book provides all essential information on front office management. It uses a human resources approach to cover the unique management and operational challenges in the front offices of today s hotels and lodging facilities. While its emphasis is on applying theory and management strategies, it also provides new material on technology s role in the modernised front office. It will be an invaluable book for those interested in learning more about the hotel s front office.

Détails de l'édition

• Éditeur: Aman Publications
• Date d'édition: 2007
• Langue: anglais
• ISBN 10: 8182040124
• ISBN 13: 9788182040120
• Reliure: Relié
• Nombre de pages: 350
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible