Jesus Christ! It's just Customer Service - Couverture souple

Jensen, Anders Rønnebech

Couverture souple

ISBN 10 : 874042569X ISBN 13 : 9788740425697

Editeur : Anders Rønnebech Jensen, 2025

Synopsis

Jesus Christ! It’s just Customer Service... OR IS IT?

Have you, as someone working in service, experienced that your pression is looked down upon?
Have you, as a customer, experienced not receiving the service you deserve? Have you, as a leader, found it difficult to see the value in customer service work?

All three of these questions have followed me over the past 15 years, during which I have worked intensively with customer experiences, customer service, and customer experience management throughout my career.

I am genuinely fed up with my profession not getting the respect it deserves. And I am fed up with the fact that, as a result, customers do not receive the service they deserve. But more than anything, it infuriates me when this is due to top management not recognizing the value of good service work.

In this book, I unvell methods and techniques that can professionalize the service industry and help it gain the respect and level of expertise it truly deserves.

Détails de l'édition

• Éditeur: Anders Rønnebech Jensen
• Date d'édition: 2025
• Langue: anglais
• ISBN 10: 874042569X
• ISBN 13: 9788740425697
• Reliure: Broché
• Nombre de pages: 200
• Coordonnées du fabricant: Manufactured by Amazon on behalf of the author; https://www.amazon.fr/hz/contact-us; ; c/o Amazon Media EU S.à.r.l., 38 Avenue John F. Kennedy; Luxembourg; L-1855; Luxembourg