Producing and Managing Restricted Activities: Avoidance and Withholding in Institutional Interaction - Couverture rigide

 
9789027256607: Producing and Managing Restricted Activities: Avoidance and Withholding in Institutional Interaction
Couverture rigide
ISBN 10 : 9027256608 ISBN 13 : 9789027256607
Editeur : John Benjamins Publishing Co, 2015

Synopsis

This book examines the kinds of talk that service providers working in various settings (e.g. doctors, healthcare providers, helpline call takers, tourist officers) seek to avoid in their interactions with clients, when such talk may be expected or due in some way. The studies utilise Conversation Analysis to demonstrate how participants use the interactional practices of avoidance and withholding to construct specific activities as restricted. The various authors also show how, in contributing to the restricted character of certain activities, withholding and avoidance in turn contribute to both the accomplishment of the particular work of the specific organisations and to the construction of the specific institutional identities of the professionals. Overall, the collection offers an authoritative account of restriction and avoidance in workplace interaction.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Présentation de l'éditeur

This book examines the kinds of talk that service providers working in various settings (e.g. doctors, healthcare providers, helpline call takers, tourist officers) seek to avoid in their interactions with clients, when such talk may be expected or due in some way. The studies utilise Conversation Analysis to demonstrate how participants use the interactional practices of avoidance and withholding to construct specific activities as restricted. The various authors also show how, in contributing to the restricted character of certain activities, withholding and avoidance in turn contribute to both the accomplishment of the particular work of the specific organisations and to the construction of the specific institutional identities of the professionals. Overall, the collection offers an authoritative account of restriction and avoidance in workplace interaction.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
John Benjamins Publishing Co
Date d'édition
2015
Langue
anglais
ISBN 10 
9027256608
ISBN 13 
9789027256607
Reliure
Relié
Nombre de pages
388
Éditeur
Chevalier Fabienne H.G., Moore John
Coordonnées du fabricant
non disponible
Personne responsable
non disponible