Synopsis
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a good service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a good and bad service and describing the common elements within all services that mean they either work for users or don''t.
A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.
À propos de l'auteur
Lou Downe is Director of Design for the UK Government and was voted one of the UK''s top 50 Creative Leaders by Creative Review in 2016, and one of the world''s 100 most influential people in Digital Government by Apolitical in 2018.
À propos de la quatrième de couverture
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a ‘good’ service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a ‘good’ and ‘bad’ service and describing the common elements within all services that mean they either work for users or don’t. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.
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Good Services: How to Design Services that Work
Edité par
Laurence King Publishing, 2020
ISBN 10 : 9063695438
ISBN 13 : 9789063695439
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paperback
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Good Services: How to Design Services that Work
Edité par
Laurence King Publishing, 2020
ISBN 10 : 9063695438
ISBN 13 : 9789063695439
Ancien ou d'occasion
Couverture souple
Vendeur : World of Books (was SecondSale), Montgomery, IL, Etats-Unis
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Good Services: How to Design Services that Work
Edité par
Laurence King Publishing, 2020
ISBN 10 : 9063695438
ISBN 13 : 9789063695439
Ancien ou d'occasion
Couverture souple
Vendeur : Zoom Books Company, Lynden, WA, Etats-Unis
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Etat : very_good. Book is in very good condition and may include minimal underlining highlighting. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service. N° de réf. du vendeur ZBV.9063695438.VG
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Good Services: How to Design Services that Work
Edité par
Laurence King Publishing, 2020
ISBN 10 : 9063695438
ISBN 13 : 9789063695439
Ancien ou d'occasion
Paperback
Vendeur : ChristianBookbag / Beans Books, Inc., Westlake, OH, Etats-Unis
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Paperback. Etat : As New. New with remainder mark. Buy multiples from our store to save on shipping. N° de réf. du vendeur 2210250228
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Good Services : Decoding the Mystery of What Makes a Good Service
Vendeur : GreatBookPrices, Columbia, MD, Etats-Unis
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Etat : New. N° de réf. du vendeur 35925490-n
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Good Services
Vendeur : Rarewaves.com USA, London, LONDO, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Paperback. Etat : New. Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean they either work for users or don't.A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users. N° de réf. du vendeur LU-9789063695439
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Good Services : Decoding the Mystery of What Makes a Good Service
Edité par
Bis Pub, 2020
ISBN 10 : 9063695438
ISBN 13 : 9789063695439
Ancien ou d'occasion
Couverture souple
Vendeur : GreatBookPrices, Columbia, MD, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Etat : As New. Unread book in perfect condition. N° de réf. du vendeur 35925490
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EUR 18,46
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Good Services
Vendeur : Rarewaves USA, OSWEGO, IL, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Paperback. Etat : New. Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean they either work for users or don't.A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users. N° de réf. du vendeur LU-9789063695439
Acheter neuf
EUR 20,96
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Good Services (Paperback)
Edité par
BIS Publishers B.V., Amsterdam, 2020
ISBN 10 : 9063695438
ISBN 13 : 9789063695439
Neuf
Paperback
Vendeur : Grand Eagle Retail, Bensenville, IL, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Paperback. Etat : new. Paperback. Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean they either work for users or don't.A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. N° de réf. du vendeur 9789063695439
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EUR 22,08
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Good Services
Vendeur : PBShop.store UK, Fairford, GLOS, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
PAP. Etat : New. New Book. Shipped from UK. Established seller since 2000. N° de réf. du vendeur HU-9789063695439
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