Good Services : How to Design Services that Work - Couverture souple

 
9789063695439: Good Services : How to Design Services that Work
Couverture souple
ISBN 10 : 9063695438 ISBN 13 : 9789063695439
Editeur : BIS Publishers B.V., 2020

Synopsis

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a good service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a good and bad service and describing the common elements within all services that mean they either work for users or don''t.

A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de l?auteur

Lou Downe is Director of Design for the UK Government and was voted one of the UK''s top 50 Creative Leaders by Creative Review in 2016, and one of the world''s 100 most influential people in Digital Government by Apolitical in 2018.

À propos de la quatrième de couverture

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a ‘good’ service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a ‘good’ and ‘bad’ service and describing the common elements within all services that mean they either work for users or don’t. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
BIS Publishers B.V.
Date d'édition
2020
Langue
anglais
ISBN 10 
9063695438
ISBN 13 
9789063695439
Reliure
Broché
Nombre de pages
224
Coordonnées du fabricant
bis@bispublishers.nl
bis@bispublishers.nl

Postjesweg 1
Amsterdam
1057 DT
Pays-Bas