Service Excellence @ Novell: Taking Customer Service from Cost to Profit - Couverture souple

Nova Vista Publishing's Best Practice Editors

Couverture souple

ISBN 10 : 9077256113 ISBN 13 : 9789077256114

Editeur : Nova Vista Publishing, 2006

Synopsis

Ten years ago, Novell's customer service division was pleasing customers and keeping them loyal. But in an high-impact transformation, the division raised its sights. Today it contributes significantly to the company's profitability.

What happened? From the executives to the front line people, everyone changed the way they work to support Novell's strategy: make customer service a competitive advantage while growing customers' business.

It's a corporate story told in human terms, with valuable practical advice for executives, managers and employees about how to make change happen and have continuing impact.

An entertaining corporate drama with real life applications.

A propos du livre

What happened? From the executives to the front line people, everyone changed the way they work to support Novell's strategy: make customer service a competitive advantage while growing customers' business.

It's a corporate story told in human terms, with valuable practical advice for executives, managers and employees about how to make change happen and have continuing impact.

An entertaining corporate drama with real life applications.

Détails de l'édition

• Éditeur: Nova Vista Publishing
• Date d'édition: 2006
• Langue: anglais
• ISBN 10: 9077256113
• ISBN 13: 9789077256114
• Reliure: Broché
• Nombre de pages: 112
• Coordonnées du fabricant: non disponible
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