Yes And... Your Customer Service: The added value of improvisation in organizations - Couverture souple

Bilsen, Gijs Van; Kadijk, Joost; Kortleven, Cyriel; Short, Patrick

 
9789081950619: Yes And... Your Customer Service: The added value of improvisation in organizations
Couverture souple
ISBN 10 : 9081950614 ISBN 13 : 9789081950619
Editeur : En Actie BV, 2014

Synopsis

The added value of improvisation in organizations. Or: how you can work quickly and creatively in an ever changing world. This book teaches you not only the value of improvisation, but also how to put that value into practice. From an explanation of what improvisation is, to leading improvisation, to improvisation in multi-cultural teams. Whether you’re a manager who wants to use the power of improvisation, or a trainer who wants to teach it to other people, this book will give you the theory and the tools to do just that. This Special Edition includes an additional chapter on Customer Service, written by Patrick Short. “Based on the author’s scientific research” “Over 70 exercises to experience and improve your improvisation skills” “With contributions from 18 improvisational experts from all over the world”

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Présentation de l'éditeur

The added value of improvisation in organizations. Or: how you can work quickly and creatively in an ever changing world. This book teaches you not only the value of improvisation, but also how to put that value into practice. From an explanation of what improvisation is, to leading improvisation, to improvisation in multi-cultural teams. Whether you’re a manager who wants to use the power of improvisation, or a trainer who wants to teach it to other people, this book will give you the theory and the tools to do just that. This Special Edition includes an additional chapter on Customer Service, written by Patrick Short. “Based on the author’s scientific research” “Over 70 exercises to experience and improve your improvisation skills” “With contributions from 18 improvisational experts from all over the world”

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
En Actie BV
Date d'édition
2014
Langue
anglais
ISBN 10 
9081950614
ISBN 13 
9789081950619
Reliure
Broché
Numéro d'édition
1
Nombre de pages
228
Coordonnées du fabricant
Manufactured by Amazon on behalf of the author
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