Release & Control for IT Service Management, Based on ITIL: A Practitioner Guide - Couverture souple

ItSMF - The IT Service Management Forum

 
9789087530228: Release & Control for IT Service Management, Based on ITIL: A Practitioner Guide
Couverture souple
ISBN 10 : 9087530226 ISBN 13 : 9789087530228
Editeur : Van Haren Publishing BV, 2007

Synopsis

A PRACTITIONER GUIDE
Release and Control for IT Service Management, based on ITIL
Release & Control for IT Service Management - based on ITIL is the first publication of a new series of practitioner guides, published by it SMF in the ITSM Library. This first practitioner guide is aimed at the process cluster Configuration Management, Release Management and Change Management and supports the cluster training Practitioner in IT Service Management: Release & Control.
The guidance provided in this book is based on version 2 of ITIL , the Best Practice Library in IT Service Management (ITSM). The benefits of this publication are twofold, aiming at both practitioners and students:
hands-on advice from experienced practitioners from different parts of the world, not to be found in the ITIL books: templates, plans, checklists, examples and how-to's that can help practitioners perform their tasks;
exercises, learning hints and exam questions that make it into a valuable study aid for those preparing for the Practitioner Certificate in IT Service Management: Release and Control.
The publication is written by a team of experts from leading training organizations throughout the world and contains a wealth of practical knowledge. It aims to help the reader to use Best Practices in their role in the highly related fields of Configuration Management, Release Management and Change Management. The chapters are structured around the main competency areas of the practitioner: Manager, Organize, Optimize, so the reader can easily relate reading material and tasks.
We expect that this book will fulfill a clear need, and it deserves not just to be read, but also to be used widely in practice.
Jan van Bon, chief editor for it SMF-NL

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de la quatrième de couverture

A PRACTITIONER GUIDE
Release and Control for IT Service Management, based on ITIL
Release & Control for IT Service Management - based on ITIL is the first publication of a new series of practitioner guides, published by it SMF in the ITSM Library. This first practitioner guide is aimed at the process cluster Configuration Management, Release Management and Change Management and supports the cluster training Practitioner in IT Service Management: Release & Control.
The guidance provided in this book is based on version 2 of ITIL , the Best Practice Library in IT Service Management (ITSM). The benefits of this publication are twofold, aiming at both practitioners and students:
hands-on advice from experienced practitioners from different parts of the world, not to be found in the ITIL books: templates, plans, checklists, examples and how-to's that can help practitioners perform their tasks;
exercises, learning hints and exam questions that make it into a valuable study aid for those preparing for the Practitioner Certificate in IT Service Management: Release and Control.
The publication is written by a team of experts from leading training organizations throughout the world and contains a wealth of practical knowledge. It aims to help the reader to use Best Practices in their role in the highly related fields of Configuration Management, Release Management and Change Management. The chapters are structured around the main competency areas of the practitioner: Manager, Organize, Optimize, so the reader can easily relate reading material and tasks.
We expect that this book will fulfill a clear need, and it deserves not just to be read, but also to be used widely in practice.
Jan van Bon, chief editor for it SMF-NL

À propos de la deuxième de couverture

A PRACTITIONER GUIDE
Release and Control for IT Service Management, based on ITIL
Release & Control for IT Service Management - based on ITIL is the first publication of a new series of practitioner guides, published by it SMF in the ITSM Library. This first practitioner guide is aimed at the process cluster Configuration Management, Release Management and Change Management and supports the cluster training Practitioner in IT Service Management: Release & Control.
The guidance provided in this book is based on version 2 of ITIL , the Best Practice Library in IT Service Management (ITSM). The benefits of this publication are twofold, aiming at both practitioners and students:
hands-on advice from experienced practitioners from different parts of the world, not to be found in the ITIL books: templates, plans, checklists, examples and how-to's that can help practitioners perform their tasks;
exercises, learning hints and exam questions that make it into a valuable study aid for those preparing for the Practitioner Certificate in IT Service Management: Release and Control.
The publication is written by a team of experts from leading training organizations throughout the world and contains a wealth of practical knowledge. It aims to help the reader to use Best Practices in their role in the highly related fields of Configuration Management, Release Management and Change Management. The chapters are structured around the main competency areas of the practitioner: Manager, Organize, Optimize, so the reader can easily relate reading material and tasks.
We expect that this book will fulfill a clear need, and it deserves not just to be read, but also to be used widely in practice.
Jan van Bon, chief editor for it SMF-NL

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Van Haren Publishing BV
Date d'édition
2007
Langue
anglais
ISBN 10 
9087530226
ISBN 13 
9789087530228
Reliure
Broché
Nombre de pages
183
Coordonnées du fabricant
non disponible
Personne responsable
non disponible