The EFQM Excellence model for Assessing Organizational Performance: A management Guide - Couverture souple

Hakes, Chris

Couverture souple

ISBN 10 : 9087530277 ISBN 13 : 9789087530273

Editeur : Van Haren Publishing, 2007

Synopsis

The EFQM Excellence Model was introduced at the beginning of 1992 as the framework for assessing organizations for the annual `European Excellence Award. It is now the most widely used organizational assessment framework in Europe. Most users have no intention of applying to win awards; they use the framework and analysis techniques within the model as diagnostic tools that will help them to: Assess the health of their organization, identify its strengths and areas for improvement and periodically measure progress Identify and share good management practices, both internally and externally Anticipate and target their desired results in tangible, measurable ways Whether you are a newcomer to the Excellence Model, or an experienced user (whose techniques of performance assessment maybe rigorous but have possibly evolved to become overly complex), this Management Guide provides you with practical techniques to undertake timely and effective assessments. It explains the history, basis and evolution of the EFQM Excellence Model, the nature of EFQM and its networks today, and, most importantly, provides step-by-step guidance together with a series of analysis pro-formas, to enable a reader to facilitate an assessment of an organization against each of the 32 elements (`criterion parts) of the EFQM Excellence Model. The pro-forma tools are a tried and tested format developed originally in the early 1990s, but now - after extensive analysis of the management practices adopted by EFQM Award winners - updated with lists of good management practices that users should also consider when analyzing their own organizations performance.

A propos du livre

À propos de la quatrième de couverture

A MANAGEMENT GUIDE
The EFQM Excellence model
For Assessing Organizational Performance
The EFQM Excellence Model was initially developed as a framework for assessing organizations taking part in the annual 'European Excellence Award'. First introduced in 1992, it has subsequently been widely adopted, to become as the most extensively-used organizational assessment framework in Europe.
Today. most current users have no intention of applying the principles of the model in order to win awards: rather, they use the framework - and the analysis techniques which are to be found in the model - as diagnostic tools:
- To assess the health of their organization
- To identify strengths and areas for improvement
- To periodically measure progress
- To identify and share good management practices
- To anticipate and target desired results in tangible, measurable ways
This Management Guide provides both experienced and novice users alike with the practical techniques needed to undertake timely and effective assessments. Starting with the history of the Model, the book quickly leads on to present a five-step plan for effective assessment.
Step-by-step guidance, together with tried and tested analysis pro-formas. enable readers to facilitate an assessment of an organization against each of the 32 elements ('criterion parts') of the EFQM Excellence Model.
Written by trainer and consultant Chris Hakes, and updated to include lists of good management practices, which users should also consider when analyzing their own organizations performance, this book shows readers how to apply EFQM for better business results.

Détails de l'édition

• Éditeur: Van Haren Publishing
• Date d'édition: 2007
• Langue: anglais
• ISBN 10: 9087530277
• ISBN 13: 9789087530273
• Reliure: Broché
• Nombre de pages: 118
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible