Six Sigma for It Management - A Pocket Guide - Couverture souple

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9789087530297: Six Sigma for It Management - A Pocket Guide

Couverture souple

ISBN 10 : 9087530293 ISBN 13 : 9789087530297

Editeur : Van Haren Publishing, 2007

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'Six Sigma for It Management - A Pocket Guide' provides a methodology for continuous process improvement by reducing the amount of variation in process outcomes. It has become a key element of Total Quality Management (Tqm) initiatives. This pocket guide analyses the elements within each process, identifying the critical characteristics, defining and mapping the related processes, understanding the capability of each process, discovering the weak links and then upgrading the capability of the process. It also sets out information on using the Six Sigma approach successfully in It service organisations to ensure better business outcomes, focusing on practical implementation issues of using Six Sigma together with Itil and other general It process improvements.

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Six Sigma for IT Management
A POCKET GUIDE
Six Sigma is extending its influence as a process improvement method, from its traditional logistics field into other areas of the organization, Businesses will soon be asking IT departments to apply Six Sigma to IT processes as well.
'Six Sigma for IT Management - A Pocket Guide' provides succinct guidance for using the Six Sigma approach successfully in IT service organizations. It focuses on the practical implementation issues of using Six Sigma together with ITIL and general IT process improvements, to generate a single coherent approach Tor continual improvement of IT service organizations.
It has been based upon a larger, more detailed book in the ITSM Library series, that was written and reviewed by a worldwide team of ITSM and Six Sigma experts. The authors team reviewed and contributed to the text of this pocket guide.
The appendices have been extended for this pocket guide, with a glossary, as well as a list of valuable Six Sigma techniques and suggestions for using them in IT Management.

Les informations fournies dans la section � A propos du livre � peuvent faire r�f�rence � une autre �dition de ce titre.