Service Management Process Maps - Couverture souple

 
9789087530440: Service Management Process Maps
Couverture souple
ISBN 10 : 9087530447 ISBN 13 : 9789087530440
Editeur : Van Haren Publishing BV, 2008

Synopsis

Service Management Process Maps Your route to service excellence
ITIL? has become the de facto standard in Service Management best practices processes, and the lens through which the value of IT services is viewed and measured. ITIL, with its emphasis on standardizing IT processes and building a common language, encourages better management and the optimization of cost and quality of IT services.
As organizations look to implement quality Service Management processes, the same questions repeatedly arise:
- How do all these processes interface with each other?
- How do the processes work within a culture of change and evolution?
- How can we easily communicate our often technical vision throughout the organization?
In this book, the concepts of Service Management processes are described within the structure of Continuous Improvement (The Deming Cycle of Plan-Do-Check-Act) - because this is exactly what should happen in the real world. The path to Service Excellence is never static, but should be a never-ending journey diat continually evolves. This title similarly describes the Service Excellence path as a journey - in this case a subway.
This analogy allows a clear presentation of how the different Service Management processes interface with each other, and identifies the critical 'stations' where two or more processes come together to achieve progress without 'collisions'.
This title is unique in that it presents the difficult concepts of Service Management processes within an organizational culture of Continuous Improvement. Using a simple analogy to a concept that everyone will understand (the Subway), the benefits of constant evolution are clearly illustrated, allowing a greater appreciation of colleagues' 'journeys' and how to support them.
With a Foreword by Pete McGarahan, Chairman, ITIM Strategic Advisory Board.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de la quatrième de couverture

Service Management Process Maps Your route to service excellence
ITIL? has become the de facto standard in Service Management best practices processes, and the lens through which the value of IT services is viewed and measured. ITIL, with its emphasis on standardizing IT processes and building a common language, encourages better management and the optimization of cost and quality of IT services.
As organizations look to implement quality Service Management processes, the same questions repeatedly arise:
- How do all these processes interface with each other?
- How do the processes work within a culture of change and evolution?
- How can we easily communicate our often technical vision throughout the organization?
In this book, the concepts of Service Management processes are described within the structure of Continuous Improvement (The Deming Cycle of Plan-Do-Check-Act) - because this is exactly what should happen in the real world. The path to Service Excellence is never static, but should be a never-ending journey diat continually evolves. This title similarly describes the Service Excellence path as a journey - in this case a subway.
This analogy allows a clear presentation of how the different Service Management processes interface with each other, and identifies the critical 'stations' where two or more processes come together to achieve progress without 'collisions'.
This title is unique in that it presents the difficult concepts of Service Management processes within an organizational culture of Continuous Improvement. Using a simple analogy to a concept that everyone will understand (the Subway), the benefits of constant evolution are clearly illustrated, allowing a greater appreciation of colleagues' 'journeys' and how to support them.
With a Foreword by Pete McGarahan, Chairman, ITIM Strategic Advisory Board.

À propos de la deuxième de couverture

Service Management Process Maps Your route to service excellence
ITIL® has become the de facto standard in Service Management best practices processes, and the lens through which the value of IT services is viewed and measured. ITIL, with its emphasis on standardizing IT processes and building a common language, encourages better management and the optimization of cost and quality of IT services.
As organizations look to implement quality Service Management processes, the same questions repeatedly arise:
- How do all these processes interface with each other?
- How do the processes work within a culture of change and evolution?
- How can we easily communicate our often technical vision throughout the organization?
In this book, the concepts of Service Management processes are described within the structure of Continuous Improvement (The Deming Cycle of Plan-Do-Check-Act) - because this is exactly what should happen in the real world. The path to Service Excellence is never static, but should be a never-ending journey diat continually evolves. This title similarly describes the Service Excellence path as a journey - in this case a subway.
This analogy allows a clear presentation of how the different Service Management processes interface with each other, and identifies the critical 'stations' where two or more processes come together to achieve progress without 'collisions'.
This title is unique in that it presents the difficult concepts of Service Management processes within an organizational culture of Continuous Improvement. Using a simple analogy to a concept that everyone will understand (the Subway), the benefits of constant evolution are clearly illustrated, allowing a greater appreciation of colleagues' 'journeys' and how to support them.
With a Foreword by Pete McGarahan, Chairman, ITIM Strategic Advisory Board.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Van Haren Publishing BV
Date d'édition
2008
Langue
anglais
ISBN 10 
9087530447
ISBN 13 
9789087530440
Reliure
Broché
Nombre de pages
147
Éditeur
Hinich Nancy, Kampman John, Sterbens Robert, Waterhouse Peter, West Gary
Coordonnées du fabricant
non disponible
Personne responsable
non disponible