Foundations in It Service Management: basierend auf ITIL® V3 - Couverture souple

Tjassing, Ruby

Couverture souple

ISBN 10 : 9087530595 ISBN 13 : 9789087530594

Editeur : Van Haren Publishing BV, 2008

Synopsis

The Official itSmf Handbook on Itil®!

Foundations of It Service Management based on Itil has become the industry classic guide on the topic of Itil. Over the years this authoritative itSmf guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.

The Foundations book has been a significant contributor to the acceptance of Itil worldwide. It is used in numerous countries and was made available in thirteen languages. The upgrade of this title can provide the same value to Itil version 3, supporting its acceptance by creating an easy-to-read introduction into the entire Itil library. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations.

This title covers the following: Part 1: The Itil Service Lifecycle Lifecycle phase: Service strategy Lifecycle phase: Service design Lifecycle phase: Service transition Lifecycle phase: Service operation Lifecycle phase: Continual service improvement

Part 2: Functions And Processes Introduction to Functions and Processes Functions and Processes in Service Strategy Functions and Processes in Service Design Functions and Processes in Service Transition Functions and Processes in Service Operation Functions and Processes in Continual Service Improvement and much more!

A propos du livre

À propos de l?auteur

Chief Editor Jan van Bon is responsible for managing the content of the ITSM Library which is published on behalf of ITSMF International. He represents itSMF-NL on itSMF-International s Publication Committee. During the last 8 years he produced around 40 books on IT Service Management, and many translation projects. Apart from managing large numbers of publications he also advises small and large organizations in quality improvement projects, and he is a respected and accredited trainer.

Détails de l'édition

• Éditeur: Van Haren Publishing BV
• Date d'édition: 2008
• Langue: allemand
• ISBN 10: 9087530595
• ISBN 13: 9789087530594
• Reliure: Broché
• Nombre de pages: 406
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible