ISO/IEC 20000 An Introduction - Couverture souple

Bon, Jan Van

Couverture souple

ISBN 10 : 9087530811 ISBN 13 : 9789087530815

Editeur : Van Haren Publishing

Synopsis

ISO / IEC 20000 is the International Certification standard for organizations within the IT Service Management environment. It reflects the increasing desire to have a certification that moves beyond the individual employee. This title complement EXIN and TÜV SÜD sylabus. The goal of this Introduction is to provide an easy to read document that explains the nature, content and aim of ISO 20000. It should bring ISO 20000 within reach of a vast international audience at a higher speed, by providing an easily accessible Introduction.

A propos du livre

À propos de la quatrième de couverture

Note: This book is available in several languages: Dutch, Chinese, Brazilian Portuguese, English, German, French, Spanish.

CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARD
This groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe. It builds on this by describing the basic building blocks of the standard that can be applied to ANY service management framework: whether it is ITIL or any other. ISO/IEC 20000 An Introduction describes Service Management standards that must be attained for corporate accreditation

Languages available: English, German, Spanish,, Dutch, Japanese

Détails de l'édition

• Éditeur: Van Haren Publishing
• Langue: anglais
• ISBN 10: 9087530811
• ISBN 13: 9789087530815
• Reliure: Broché
• Nombre de pages: 226
• Coordonnées du fabricant: Van Haren Publishing, Miriam Blom; info@vanharen.net; ; Emmaplein 4; 's-Hertogenbosch; 5211VW; Pays-Bas