Itil® V3 - A Pocket Guide: A Pocket Guide (Itsm Library) - Couverture souple

Livre 3 sur 11: Best practice

Publishing, Van Haren

 
9789087531027: Itil® V3 - A Pocket Guide: A Pocket Guide (Itsm Library)
Couverture souple
ISBN 10 : 9087531028 ISBN 13 : 9789087531027
Editeur : Van Haren Publishing BV, 2007

Synopsis

Previously known as: It Service Management based on Itil V3 - A Pocket Guide.

This really popular pocket guide is a quick, portable reference tool designed for managers, to give an overall picture of the Itil V3 upgrade.

Covering not only the Itil V3 Service Lifecycle approach, to provide even greater value, this handy new guide also describes the Itil V3 functions and processes in a separate section as well.

Introduction to the Service Lifecycle

Lifecycle Phase: Service Strategy

Lifecycle Phase: Service Design

Lifecycle Phase: Service Transition

Lifecycle Phase: Service Operation

Lifecycle Phase: Continual Service Improvement

Designed for managers to give an overall picture of the Itil V3 upgrade.

Other languages available: Dutch,German,French,Italian,Japanese,Spanish

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de la quatrième de couverture

Note: This pocket book is available in several languages: English, German, French, Dutch.

This Pocket Guide is a concise summary of ITIL® V3. A quick, portable reference tool to this leading standard within the Service Management community.
What are the key service management processes? What is the 'lifecycle' approach?

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Van Haren Publishing BV
Date d'édition
2007
Langue
anglais
ISBN 10 
9087531028
ISBN 13 
9789087531027
Reliure
Broché
Numéro d'édition
1
Nombre de pages
1
Coordonnées du fabricant
non disponible
Personne responsable
non disponible