Service Design based on Itil® V3: A Management Guide - Couverture souple

Bon, Jan Van

 
9789087531256: Service Design based on Itil® V3: A Management Guide
Couverture souple
ISBN 10 : 9087531257 ISBN 13 : 9789087531256
Editeur : Van Haren Publishing BV, 2008

Synopsis

This Management Guide is a concise summary of the It Service Management An Introduction. A quick, portable reference tool to the standards used within the Service Management community. What are the key service management processes? What is the 'lifecycle' approach? What are the elements of Iso20000? All this and descriptions of other popular frameworks are covered.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de la quatrième de couverture

This Management Guide is a concise summary of the IT Service Management - An Introduction. A quick, portable reference tool to the standards used within the Service Management community.
What are the key service management processes? What is the 'lifecycle' approach?
What are the elements of ISO20000? All this and descriptions of other popular frameworks are covered.
English version available: November 2007, Dutch, French, Japanese, Spanish, German available February 2008.

À propos de la deuxième de couverture

This Management Guide is a concise summary of the IT Service Management - An Introduction. A quick, portable reference tool to the standards used within the Service Management community. What are the key service management processes? What is the 'lifecycle' approach? What are the elements of ISO20000? All this and descriptions of other popular frameworks are covered. English version available: November 2007, Dutch, French, Japanese, Spanish, German available February 2008.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Van Haren Publishing BV
Date d'édition
2008
Langue
anglais
ISBN 10 
9087531257
ISBN 13 
9789087531256
Reliure
Broché
Nombre de pages
165
Coordonnées du fabricant
non disponible
Personne responsable
non disponible