This Management Guide is a concise summery of the It Servece Management - An Introduction. A quick, portable reference tool to the standards used within the Service Management community. What are the key service management processes? What is the 'lifecycle' approach? What are the elements of Iso20000? All this and descriptions of other popular frameworks are covered.
Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.
This Management Guide is a concise summary of the IT Service Management - An Introduction. A quick, portable reference tool to the standards used within the Service Management community.
What are the key service management processes? What is the 'lifecycle' approach?
What are the elements of ISO20000? All this and descriptions of other popular frameworks are covered.
English version available: November 2007, Dutch, French, Japanese, Spanish, German available February 2008.
This Management Guide is a concise summary of the IT Service Management - An Introduction. A quick, portable reference tool to the standards used within the Service Management community.
What are the key service management processes? What is the 'lifecycle' approach?
What are the elements of ISO20000? All this and descriptions of other popular frameworks are covered.
English version available: November 2007, Dutch, French, Japanese, Spanish, German available February 2008.
Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.
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