Continual Service Improvement based on Itil® V3: A Management Guide - Couverture souple

Bon, Jan Van

 
9789087531287: Continual Service Improvement based on Itil® V3: A Management Guide
Couverture souple
ISBN 10 : 9087531281 ISBN 13 : 9789087531287
Editeur : Van Haren Publishing BV, 2008

Synopsis

It must continually align and re-align It services to the changing business needs by identifying and implementing improvements to It services that support the business. Itil V3 places this within the lifecycle phase of Continual Service Improvement. An It service is created by a number of activities. The quality of these activities and the process which links these activities determine the quality of the eventual service. Csl focuses on the activities and processes to improve the quality of services and its goal is for continual improvement of the effectiveness and efficiency of It services, allowing them to meet the business requirements better.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Éditeur
Van Haren Publishing BV
Date d'édition
2008
Langue
anglais
ISBN 10 
9087531281
ISBN 13 
9789087531287
Reliure
Broché
Nombre de pages
145
Coordonnées du fabricant
non disponible
Personne responsable
non disponible