ABC of Ict: An Introduction to the Attitude, Behavior and Culture of Ict - Couverture souple

Schilt, Jan; Wilkinson, Paul

 
9789087531409: ABC of Ict: An Introduction to the Attitude, Behavior and Culture of Ict
Couverture souple
ISBN 10 : 9087531400 ISBN 13 : 9789087531409
Editeur : Van Haren Publishing BV, 2008

Synopsis

ABC of Ict: An Introduction to the Attitude, Behavior and Culture of Ict

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de la quatrième de couverture

ABC is like an iceberg, much of it hidden beneath the surface, yet capable of inflicting enormous damage to your organization, or more importantly, your business! With growing importance of IT to business operations we can no longer afford to have our ITSM improvement programs and initiatives fail because of Attitude, Behavior or culture issues.

This book describes what ABC is, why it is important and gives practical cases and examples in dealing with ABC issues. The book contains more than 35 case examples from industry experts and practitioners on what they have done to solve specific ABC issues. The book can be used in combination with the ABC of ICT card set for creating awareness, assessing your own worst practices and taking your first practical steps in solving them.

This book provides a valuable addition on top of ITIL publications on how to ensure ITSM improvement programs can and do deliver lasting value

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Van Haren Publishing BV
Date d'édition
2008
Langue
anglais
ISBN 10 
9087531400
ISBN 13 
9789087531409
Reliure
Broché
Nombre de pages
300
Coordonnées du fabricant
non disponible
Personne responsable
non disponible