eSourcing Capability Model for Service Providers (eSCM-SP) - Couverture souple

Hefley, B.

Couverture souple

ISBN 10 : 9087535619 ISBN 13 : 9789087535612

Editeur : Van Haren Publishing BV, 2010

Synopsis

"Today there are numerous and models that address many aspects of IT operations and development, but only eSCM comprehensively addresses IT services relationships from both the client and the provider perspectives."-Anthony Macina General Manager, Integrated Technology Delivery (Retired), IBM Corporation

"Models, such as eSCM, and professional certifications, such as the COP,... take the collective experience of the industry and package it in a way that makes those learnings actionable and repeatable."-Michael F. Corbett Chairman, International Association of Outsourcing Professionals (IOAP)

Proven and established Best Practice that supports Service Providers to manage and reduce their risks and improve their capabilities across the entire sourcing life-cycle.

Practical details address the critical issues related to IT-enabled sourcing (eSourcing) for both outsourced and in-sourced (shared services) agreements. Guidance helpfully grouped into 3 areas: Sourcing Life-Cycle, Capability Area, and Capability Level-all support continual improvement to ultimately achieve sustainable excellence.

The eSCM-SP has been designed to complement existing quality models so that service providers can capitalize on their previous improvement efforts and gain significant advantages over competitors.

A propos du livre

Présentation de l'éditeur

The eSourcing Capability Model for Service Providers (eSCM-SP) is the best practices model that supports sourcing organizations successfully manage and reduce their risks and improve their capabilities across the entire sourcing life-cycle. It addresses the critical issues related to IT-enabled sourcing (eSourcing) for both outsourced and in-sourced (shared services) agreements. Each of the Model's 84 Practice is distributed along three easy to follow dimensions: Sourcing Life-cycle, Capability Area, and Capability Level, and have been applied in IT, BPO, and KPO settings. The eSCM-SP has been designed to complement existing quality models so that service providers can capitalize on their previous improvement efforts. ITIL V3 suggests that ITIL be supplemented with eSCM when service management is performed in the context of a sourcing arrangement. A series of documents comparing the eSCM-SP with other models and standards has been developed. Developed by The IT Services Qualification Center (ITSqc) and endorsed by a number of organizations including IAOP (International Association of Outsourcing Professionals), this title represents a major step forward for professionals looking to implement Best Practice within the Industry.

Détails de l'édition

• Éditeur: Van Haren Publishing BV
• Date d'édition: 2010
• Langue: anglais
• ISBN 10: 9087535619
• ISBN 13: 9789087535612
• Reliure: Broché
• Nombre de pages: 337
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible