The Service Catalog: A Practioner Guide - Couverture souple

O’Loughlin, Mark

Couverture souple

ISBN 10 : 9087535716 ISBN 13 : 9789087535711

Editeur : Van Haren Publishing, 2010

Synopsis

The Service Catalog means many different things to many different people. However most would agree that a catalog that helps customers and users to quickly identify the services they require clearly adds value. In turn this helps organizations identify key services that support business processes, understand the contribution made by those services and manage them appropriately. This well-constructed book provides practical advice and information that will help organizations to understand how to design and develop a service catalog and to understand the role that the service catalog performs within the service portfolio.

A propos du livre

À propos de la quatrième de couverture

Note: This book is available in several languages: Japanese, English.

The Service Catalog means many different things to many different people. However most would agree that a catalog that helps customers and users to quickly identify the services they require clearly adds value. In turn this helps organizations identify key services that support business processes, understand the contribution made by those services and manage them appropriately.
This well-constructed book provides practical advice and information that will help organizations to understand how to design and develop a service catalog and to understand the role that the service catalog performs within the service portfolio.

Readers will gain practical information and knowledge that will help with:
* understanding the full concept of the service catalog
* understanding the scope of the service catalog
* building an appropriate service catalog for your organization
* identifying the true value that the service catalog can deliver to your organization
*understanding services and the value that they provide to your organization and customers
*managing the service catalog
In addition, a complete service catalog schematic is provided and the service portfolio pyramid, which is unique to this book, is introduced showing how all the pieces of the puzzle fit together.

Widely researched and reviewed by some of the world's leading experts, this book provides a down-to-earth and practical resource for not only those who are developing Service Catalogs for the first time but also for those looking to refine their services according to agreed and established best practice concepts.

Détails de l'édition

• Éditeur: Van Haren Publishing
• Date d'édition: 2010
• Langue: anglais
• ISBN 10: 9087535716
• ISBN 13: 9789087535711
• Reliure: Broché
• Nombre de pages: 176
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible