The ITIL® Process Manual - Couverture souple

Persse, James

 
9789087536503: The ITIL® Process Manual
Couverture souple
ISBN 10 : 908753650X ISBN 13 : 9789087536503
Editeur : Van Haren Publishing, 2012

Synopsis

This practical guide is a great solution to address the key problem how to implement ITIL and ISO 20000 when initial training has been completed. It supports the basic approaches to the fundamental processes – small to medium sized companies will find the concise, practical guidance easy to follow and implement. It avoids the complex, enterprise-wide issues which are not required for many organisations. Each chapter has the following structure: Improvement activities Process inputs and outputs Related processes Tools and techniques Key Performance Indicators Critical Success Factors Process Improvement roles Benefits of effective Process Implementation challenges and considerations Typical assets and artefacts of an Improvement program

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de la quatrième de couverture

This practical guide is a great solution to address the key problem how to implement ITIL and ISO 20000 when initial training has been completed. It supports the basic approaches to the fundamental processes - small to medium sized companies will find the concise, practical guidance easy to follow and implement. It avoids the complex, enterprise-wide issues which are not required for many organisations.
Each chapter has the following structure:
Improvement activities
Process inputs and outputs
Related processes
Tools and techniques
Key Performance Indicators
Critical Success Factors
Process Improvement roles
Benefits of effective Process
Implementation challenges and considerations
Typical assets and artefacts of an Improvement program

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Van Haren Publishing
Date d'édition
2012
Langue
anglais
ISBN 10 
908753650X
ISBN 13 
9789087536503
Reliure
Broché
Nombre de pages
372
Coordonnées du fabricant
non disponible
Personne responsable
non disponible