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Human Connection at Work; How to use the principles of Nonviolent Communication in a professional way - Couverture souple

Larsson, Liv

 
9789187489563: Human Connection at Work; How to use the principles of Nonviolent Communication in a professional way
Couverture souple
ISBN 10 : 9187489562 ISBN 13 : 9789187489563
Editeur : Friare Liv, 2017

Synopsis

Nowadays people expect to be treated well when they go to the dentist, the supermarket or when they are connecting with their IT-support. If they are not they might turn to someone else the next time they need that service or product. Being professional and staying human might be the biggest competitive advantage of our time. It is said that the cost of attracting a new customer is six times the cost of keeping an old one. This book clarifies how you can be professional and human at the same time. Actually the author claims that it is only when you are truly human that you can be professional. Communication tools for many different kinds of situations. Support in dealing with ”difficult people” or challenging dilemmas. Plenty of useful ideas that can be implemented directly. And much more...

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Présentation de l'éditeur

Nowadays people expect to be treated well when they go to the dentist, the supermarket or when they are connecting with their IT-support. If they are not they might turn to someone else the next time they need that service or product. Being professional and staying human might be the biggest competitive advantage of our time. It is said that the cost of attracting a new customer is six times the cost of keeping an old one. This book clarifies how you can be professional and human at the same time. Actually the author claims that it is only when you are truly human that you can be professional. Communication tools for many different kinds of situations. Support in dealing with "difficult people" or challenging dilemmas. Plenty of useful ideas that can be implemented directly. And much more...

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Friare Liv
Date d'édition
2017
Langue
anglais
ISBN 10 
9187489562
ISBN 13 
9789187489563
Reliure
Broché
Nombre de pages
170
Coordonnées du fabricant
non disponible
Personne responsable
gpsr@libri.de
gpsr@libri.de

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