Articles liés à Enhancing Accountability in Public Service Delivery...

Enhancing Accountability in Public Service Delivery Through Citizens' Charters: The Indian Experience - Couverture rigide

R.K., Mishra‚; Potaraju, Geeta

 
9789332703094: Enhancing Accountability in Public Service Delivery Through Citizens' Charters: The Indian Experience
Couverture rigide
ISBN 10 : 9332703094 ISBN 13 : 9789332703094
Editeur : Academic Foundation, 2015

Synopsis

Public services are used by a majority of the Indian population, and the Government of India has been pushing reforms to bring in greater transparency, accountability and responsiveness in public service delivery. This book focuses on the citizens' charter which is one of the most effective tools used by governments world over to improve service delivery especially to the poor. Over a period of time, this concept has brought in a mindset change in both the govern-ment and the governed on the aspects of service delivery. It narrates the Indian experience of using citizens' charter, at the Centre and states, as a tool for improving governance and bringing in greater efficiency and accountability.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Éditeur
Academic Foundation
Date d'édition
2015
Langue
anglais
ISBN 10 
9332703094
ISBN 13 
9789332703094
Reliure
Relié
Nombre de pages
178
Coordonnées du fabricant
non disponible
Personne responsable
non disponible