Service Quality Management - Couverture rigide

Sreenivas, Talluru

 
9789350568040: Service Quality Management
Couverture rigide
ISBN 10 : 9350568047 ISBN 13 : 9789350568040
Editeur : Discovery Publishing House, 2016

Synopsis

Quality initiatives practised in various services sector activities constitute the focus of the volume. The book covers 37 papers including 17 case studies dealing with quality initiatives in services sector, with focus on the changing scenario. There are conceptual papers in relation to specific sectors, and case studies presenting field level experiences of implementation of quality initiatives. Application of total quality management (TQM) techniques in a variety of fields is discussed. The volume will be highly useful for faculty and researchers engaged in or interested in pursuing socio-economic research. This is of immense value to researchers in management, in particular.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Éditeur
Discovery Publishing House
Date d'édition
2016
Langue
anglais
ISBN 10 
9350568047
ISBN 13 
9789350568040
Reliure
Relié
Nombre de pages
392
Coordonnées du fabricant
non disponible
Personne responsable
gpsr@libri.de
gpsr@libri.de

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