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Service
Edité par
Kunal Books Publishers & Distributors, 2011
ISBN 10 : 9380752091
ISBN 13 : 9789380752099
Neuf
Couverture rigide
Vendeur : Majestic Books, Hounslow, Royaume-Uni
Évaluation du vendeur 4 sur 5 étoiles
Etat : New. pp. viii + 380. N° de réf. du vendeur 12143411
Acheter neuf
EUR 17,05
Expédition à EUR 7,55
Expédition depuis Royaume-Uni vers Etats-Unis
Expédition depuis Royaume-Uni vers Etats-Unis
Quantité disponible : 4 disponible(s)
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Service
Edité par
Kunal Books Publishers & Distributors, 2011
ISBN 10 : 9380752091
ISBN 13 : 9789380752099
Neuf
Couverture rigide
Vendeur : Biblios, Frankfurt am main, HESSE, Allemagne
Évaluation du vendeur 4 sur 5 étoiles
Etat : New. pp. viii + 380. N° de réf. du vendeur 1813563110
Acheter neuf
EUR 17,19
Expédition à EUR 9,95
Expédition depuis Allemagne vers Etats-Unis
Expédition depuis Allemagne vers Etats-Unis
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Service
Edité par
Kunal Books Publishers & Distributors, 2011
ISBN 10 : 9380752091
ISBN 13 : 9789380752099
Neuf
Couverture rigide
Vendeur : Books Puddle, Woodside, NY, Etats-Unis
Évaluation du vendeur 4 sur 5 étoiles
Etat : New. pp. viii + 380 Index. N° de réf. du vendeur 2613563116
Acheter neuf
EUR 24,06
Expédition à EUR 3,51
Expédition nationale : Etats-Unis
Expédition nationale : Etats-Unis
Quantité disponible : 4 disponible(s)
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Service : The Competitive Edge in Banking
Edité par
Kunal Books, 2011
ISBN 10 : 9380752091
ISBN 13 : 9789380752099
Ancien ou d'occasion
Couverture rigide
Vendeur : Vedams eBooks (P) Ltd, New Delhi, Inde
Évaluation du vendeur 4 sur 5 étoiles
Contents Preface 1 Customer satisfaction and service quality in banks an empirical study 2 Customer delightedness and highly satisfaction level is milestone in E Banks an empirical study in Punjab 3 Customer perception towards e-delivery channels and future of E-delivery channels in India 4 A comparative job satisfaction in public and private sector banks an empirical study in Punjab 5 Customer perceptions and expectations about banking services en empirical study 6 Customer services in Banks an empirical study Bibliography IndexBanking an industry known worldwide for predicable business practices and measured evolution is facing sweeping and unprecedented change Customers demand personal service whenever and wherever they would like seven days a week twenty-four hours a dayThe Indian banking industry has undergone radical changes due to liberalization and globalization measure under taken since 1991 Today Indian banking industry is one of the largest in the world There has been a great surge in efficient customer service A highly satisfied and delighted customer is a very vital non-financial asset for the banks in the emerging IT era The excellent management of customer relationship is the future of any business or everybody?s business Customer focus should not be viewed as just business strategies but as a corporate mission The customer care has been enjoying the attention of the government RBI and banks themselves various committees have gone into the problem of detail at made recommendations many of which has been implementedThe present book deals with the vital issues related to bank customer services like customer satisfaction and service quality in bank is an empirical study customer delightedness and highly satisfaction level is Milestone in e banks an empirical study in Punjab customer perception towards e delivery channels and future of e-delivery channels in India A comparative job satisfaction in public and private sector banks an empirical study in Punjab Customer perceptions and expectations about banking services an empirical study customer services in banks an empirical studyThis book may be very useful for banking industry planners policy maker academicians researchers and those who are interested in banking studies 380 pp. N° de réf. du vendeur 98598
Acheter D'occasion
EUR 36
Expédition à EUR 17,50
Expédition depuis Inde vers Etats-Unis
Expédition depuis Inde vers Etats-Unis
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