Winning with Employees: Leveraging Employee Experience for a Competitive Edge - Couverture souple

Venkatesh, D. N.

Couverture souple

ISBN 10 : 939137056X ISBN 13 : 9789391370565

Editeur : SAGE Response, 2021

Synopsis

This book talks about how to engage today's rarest resource: TALENT. It reveals the secrets for not only hiring and retaining top talent, but to build a deeply engaged workforce for organizational success. Winning with Employees unfolds the mantra of turning employee experience into fuel for customer satisfaction, profit, and growth of the organization.

With deep industry insights, this book shows that before an organization can deliver a transcendent customer experience (CX), it must first build a superlative employee experience (EX). It will cover several aspects of execution of EX strategy across all facets of HR function.

Touching upon managing multi-generational workforce, it talks about various aspects of change and transformation that an organization must undergo to become an ‘experience focused organization’. Last but not the least, this book guides readers on a journey of creating a place where people do not need to show up but want to show up to work.

A propos du livre

À propos de l'auteur

Professor (Dr) Devaguptapu Naga Venkatesh is a seasoned HR (human resources) professional with close to three decades of experience. He has worked across sectors, including in logistics, banking, IT/ITES and social sectors. He has essayed leadership roles as an HR generalist and specialized roles, like talent management and learning and development, across organizations (Gati, RBI [IDRBT], SITEL, HSBC, BASIX, Standard Chartered and Akshaya Patra).

He has managed large employee strengths, of over 10,000, and has worked on multiple HR process improvement projects such as process re-engineering and design and deployment of digital HR process.

Currently, he is working as a professor in OB (organizational behaviour) and HR management at Goa Institute of Management (GIM), with which he has been associated for the last six years. In his current role, he is involved in:

• Designing and delivering courses for PGDM and EMBA students in the area of HR;

• Designing and delivering management development programmes/entrepreneurship development programmes (MDPs/EDPs) for working executives in the area of HR;

• Offering HR consulting services to organizations across the country; and

• Leading the corporate relationship for GIM, as placement chairperson.

He has published two books and has authored close to 50 research/strategy papers. The vision drafted by him for IDRBT was included in ‘RBI Financial Sector Vision 2020’. He is actively involved with industry bodies like CII (Confederation of Indian Industry) and the Goa Management Association (GMA).

He is currently a member of the HR Subcommittee of CII, Western Region, and is heading the skilling initiative for SMEs across the states of Goa, Maharashtra, Gujarat and Madhya Pradesh. He is also a member of the Executive Committee of GMA.

Détails de l'édition

• Éditeur: SAGE Response
• Date d'édition: 2021
• Langue: anglais
• ISBN 10: 939137056X
• ISBN 13: 9789391370565
• Reliure: Broché
• Numéro d'édition: 1
• Nombre de pages: 418
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible