Synopsis
TQM-based Project Planning addresses the dual issues of planning and quality improvement. It presents a set of tools, or methods, in a logical order, reinforced by the use of rolling examples. The examples, one from manufacturing and one from the service industry, constitute integrating contexts, linking the chapters. An additional example deals with the implementation of a TQM program in the context of project planning. The tools and methods are the common ones of quality improvement including the seven quality tools, the seven management and planning tools, deployment flowcharting, and methods from Hoshin planning. The unique aspect of the book is not the tools, but their presentation within an integrated structure. This exceptional book gives both understanding of the individual methods and of how they fit together in a successful project. As such it is the ideal text for engineering and project managers, managers of small businesses and quality managers in companies and organisations of all sizes.
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