Siam: Principles and Practices for Service Integration and Management - Couverture souple

Wiggers, Peter; Armes, Dave; Engelhart, Niklas; McKenzie, Peter

 
9789401800259: Siam: Principles and Practices for Service Integration and Management
Couverture souple
ISBN 10 : 9401800251 ISBN 13 : 9789401800259
Editeur : Van Haren Publishing, 2015

Synopsis

The increasing complexity of the IT value chain and the rise of multi-vendor supplier ecosystems has led to the rise of Service Integration and Management (SIAM) as a new approach. Service Integration is the set of principles and practices, which facilitate that collaborative working relationships between service providers required to maximize the benefit of multi-sourcing. Service integration facilitates the linkage of services, the technology of which they are comprised and the delivery organizations and processes used to operate them, into a single operating model. SIAM is a relatively new and fast evolving concept. SIAM teams are being established in many organizations and in many different sectors, as part of a strategy for (out)sourcing IT services and other types of service. This is the first book that describes the concepts of SIAM. It is intended for: * ITSM professionals working in integrated multi-sourced environments; * Service customer managers, with a responsibility to secure the business supply of IT services in a multi-sourced environment; * Service provider delivery managers with a responsibility to integrate multiple services to meet the demands of the customers' business and users; * Service provider managers with responsibilities to manage integrated services, participating in a multi-sourced environment.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de la quatrième de couverture

The increasing complexity of the IT value chain and the rise of multi-vendor supplier ecosystems has led to the rise of Service Integration and Management (SIAM) as a new approach.

Service Integration is the set of principles and practices, which facilitate that collaborative working relationships between service providers required to maximize the benefit of multi-sourcing. Service integration facilitates the linkage of services, the technology of which they are comprised and the delivery organizations and processes used to operate them, into a single operating model.

SIAM is a relatively new and fast evolving concept. SIAM teams are being established in many organizations and in many different sectors, as part of a strategy for (out)sourcing IT services and other types of service.

This is the first book that describes the concepts of SIAM. It is intended for:

*ITSM professionals working in integrated multi-sourced environments;

*Service customer managers, with a responsibility to secure the business supply of IT services in a multi-sourced environment;

*Service provider delivery managers with a responsibility to integrate multiple services to meet the demands of the customers' business and users;

*Service provider managers with responsibilities to manage integrated services, participating in a multi-sourced environment.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Van Haren Publishing
Date d'édition
2015
Langue
anglais
ISBN 10 
9401800251
ISBN 13 
9789401800259
Reliure
Broché
Nombre de pages
224
Coordonnées du fabricant
non disponible
Personne responsable
non disponible

Autres éditions populaires du même titre

9789401800785: Siam: Principles and Practices for Service Integration and Management

Edition présentée

ISBN 10 :  9401800782 ISBN 13 :  9789401800785
Editeur : Van Haren Publishing, 2016
Couverture souple