IT Service Management: ISO/IEC 20000-1:2018 - Introduction and Implementation Guide - Second edition - Couverture souple

Livre 10 sur 11: Best practice

Van Der Haven, Dolf

 
9789401807012: IT Service Management: ISO/IEC 20000-1:2018 - Introduction and Implementation Guide - Second edition
Couverture souple
ISBN 10 : 9401807019 ISBN 13 : 9789401807012
Editeur : Van Haren Publishing, 2020

Synopsis

The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services. This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de la quatrième de couverture

The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services.

This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Van Haren Publishing
Date d'édition
2020
Langue
anglais
ISBN 10 
9401807019
ISBN 13 
9789401807012
Reliure
Broché
Numéro d'édition
2
Nombre de pages
80
Coordonnées du fabricant
Van Haren Publishing, Miriam Blom
info@vanharen.net

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