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Cloud SLA: The best practices of cloud service level agreements - Couverture souple

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Best, Drs. Bart De; Huijbers, Drs. Pascal

 
9789492618009: Cloud SLA: The best practices of cloud service level agreements
Couverture souple
ISBN 10 : 9492618001 ISBN 13 : 9789492618009
Editeur : Leonon Media Publishers, 2018

Synopsis

More and more organisations choose to replace traditional ICT services by cloud services. Setting up effective SLA’s for traditional ICT services is a real challenge for many organisations. With the arrival of cloud services, this seems to be much simpler at first, but soon the hard questions come up like data ownership, information links an security.
This book describes what cloud services are. The risks involved in entering into contracts and SLA’s are discussed. Based on a long list of risks and countermeasures, this book also provide recommendations for the design and content of the various service level management documents for cloud services.
This books first defines cloud and then describes various aspects like cloud patterns and the role of a cloud broker. The core of the book is the discussions of contract aspects, service documents, service design, risks, SLA’s and cloud governance.
In order to allow readers to get started with Cloud SLA’s, the book also includes checklist of the following documents: Underpinning Contracts (UC), Service Level Agreement (SLA), Document Financial Agreement (DFA), Document Agreement and Procedus (DAP), External SpecSheets (ESS) and Internal Specsheets (ISS).

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de l'auteur

Drs. Ing. B. The Best RI has been active in ICT since 1985. He worked primarily with the top 100 of Dutch business and government organizations. He has acquired experience in different roles within all aspects of system development, including operations for 12 years. After that, he focused on the subject of service management. Currently, as a consultant, he is active in all aspects of the knowledge management cycle of service management, such as training ICT managers and service managers, advising service management organizations, improving service management processes and outsourcing (parts of) service management organizations. He graduated at both the HTS and University level in the management field.

À propos de la quatrième de couverture

More and more organisations choose to replace traditional ICT services by cloud services. Setting up effective SLA’s for traditional ICT services is a real challenge for many organisations. With the arrival of cloud services, this seems to be much simpler at first, but soon the hard questions come up like data ownership, information links an security.

This book describes what cloud services are. The risks involved in entering into contracts and SLA’s are discussed. Based on a long list of risks and countermeasures, this book also provide recommendations for the design and content of the various service level management documents for cloud services.

This books first defines cloud and then describes various aspects like cloud patterns and the role of a cloud broker. The core of the book is the discussions of contract aspects, service documents, service design, risks, SLA’s and cloud governance.

In order to allow readers to get started with Cloud SLA’s, the book also includes checklist of the following documents: Underpinning Contracts (UC), Service Level Agreement (SLA), Document Financial Agreement (DFA), Document Agreement and Procedus (DAP), External SpecSheets (ESS) and Internal Specsheets (ISS).

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Leonon Media Publishers
Date d'édition
2018
Langue
anglais
ISBN 10 
9492618001
ISBN 13 
9789492618009
Reliure
Broché
Numéro d'édition
1
Nombre de pages
174
Coordonnées du fabricant
Manufactured by Amazon on behalf of the author
https://www.amazon.fr/hz/contact-us

c/o Amazon Media EU S.à.r.l., 38 Avenue John F. Kennedy
Luxembourg
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Luxembourg