You Think You Are Doing Well?: Become a Winner with Customer-Centric Process Leadership! - Couverture souple

Ohtonen, Dr. Janne

Couverture souple

ISBN 10 : 952680550X ISBN 13 : 9789526805504

Editeur : Glamonor Publishing, 2013

Synopsis

Book from rewarded BPM Blogger Janne Ohtonen! The author has received a Gold Medal in sharing his thought leadership to over 40,000 readers world-wide. This is now 2nd edition of the book.

This book gives you ideas on the topic of business process management and leadership for every week of the year. The book contains unique thought leadership combined with reflective questions that will stimulate you to improve your business and skills.

THIS IS WHAT OTHERS SAY ABOUT THE AUTHOR AND THE BOOK:

"Great ideas for weekly improvement!" - Senior Partner, thenextten.org

"I found Janne to be an innovative leader constantly looking to add value to those around him in unique ways." -Director

"Really important ideas for leaders!" - Founder, BPMLeader.com

With this book you will get ideas and tools on:

• How to develop your process management skills.
• How to become a better leader and improve social skills.
• The most important things to consider in process excellence.
• A customer-centric approach to business strategy.
• Tips and tools to use in your daily work.

This book is for leaders who want to improve their business processes and leadership skills from a customer-centric perspective. Proceeds from this book are given to charity.

"Janne is a coach, speaker and trainer that has been equipped with the best material and has developed the proper skills set to work with clients." - Certified Coach, Speaker and Trainer

"This book helps to build process excellence!" - CEO, Ubience

This book will give you answers to some burning questions like:

• Are you still working with outdated business methods?
• How to launch a BPM programme successfully?
• Why do people need to be lead?

If you really want to develop as a leader and improve your organisation, then "You Think You Are Doing Well? Become a Winner with Customer-centric Process Leadership" book is for you!

The author, Janne Ohtonen, believes that the most dramatic changes to an organisation's efficiency and performance comes through an alignment of customer experience with business architecture and innovation. That requires both leadership skills and commitment, which you can learn from this book.

The book comes with free videos and infographics!

A propos du livre

À propos de l'auteur

Imagine you have a proven professional at the forefront in driving success for your organisation!
Examples of what Janne Ohtonen can do for you: * Lead change initiatives from concept to delivery. * Create double-digit performance enhancement. * Support building of customer centric process innovation culture. * Train and mentor people in the principles of business leadership, change, CEM and BPM. Janne have delivered tens of challenging change programs, with double-digit performance enhancement in many of them. He holds three university degrees and is about to finish a Ph.D. in BPM. Janne has contributed to a number of scientific research papers including developing organisation’s business process management capabilities and enterprise architecture. His approaches are acknowledged as thought leadership and used in a number of organisations today. Janne am a regular contributor all over the world to C-level roundtables, MBA courses and international conferences as keynote speaker. Janne also delivers workshops in Customer Experience Management, BPM, Business Process Management, Net Promoter Score, principles of leadership, innovation and change. Janne believes that the most dramatic changes to organisations effectivity and performance comes through an alignment of customer experience to business processes, enterprise architecture and innovation. That requires both leadership and commitment, which he is willing to offer for you. Quite few are prepared to go that little bit further, but when you do - the results can be astounding. Imagine you have a proven professional on your side, who is always ready to take those extra steps! Connect with Janne Ohtonen at http://linkedin.com/in/janneohtonen Follow Janne at Twitter: http://twitter.com/ohtonen Like his Facebook page at https://www.facebook.com/successconsultant

Détails de l'édition

• Éditeur: Glamonor Publishing
• Date d'édition: 2013
• Langue: anglais
• ISBN 10: 952680550X
• ISBN 13: 9789526805504
• Reliure: Broché
• Numéro d'édition: 1
• Nombre de pages: 170
• Coordonnées du fabricant: Manufactured by Amazon on behalf of the author; https://www.amazon.fr/hz/contact-us; ; c/o Amazon Media EU S.à.r.l., 38 Avenue John F. Kennedy; Luxembourg; L-1855; Luxembourg