The X in CX: How to Deliver Customer Experience That Sticks - Couverture souple

Bindra, Sunny

Couverture souple

ISBN 10 : 9914374468 ISBN 13 : 9789914374469

Editeur : Sunwords Limited, 2025

Synopsis

Bring the X factor to customer experience

Whatever you sell, customers are the driving force behind every business success—without happy customers, there’s no business. So it’s essential that brands have interactions that are memorable for all the right reasons.

In The X in CX, “CEO whisperer” Sunny Bindra unpacks how to create positive experiences that last throughout the whole customer journey. You will learn the four practices used by the best in the business:

• Boss It, starting CX from the top of your organization
• Humanize It, keeping empathy central to your mindset
• Digitize It, using tech to your advantage
• Jazz It, staying creative at every turn

With The X in CX, you’ll understand where great CX comes from—and how to deliver it yourself, every time.

A propos du livre

À propos de l'auteur

Sunny Bindra is a sense-maker, helping leaders and organizations thrive by cutting through complexity. As an advisor, writer, and speaker, he works closely with top CEOs and leadership teams, driving big-picture thinking and bold change. His clients have included banking giants, startups, and transformative public-sector projects. Whether guiding boards, coaching executives, or elevating customer experience, he unlocks innovation by seeing people, not just assets. He leads Fast Forward, a sought-after leadership program, and is a long-standing Sunday Nation columnist. This is his fifth book.

Détails de l'édition

• Éditeur: Sunwords Limited
• Date d'édition: 2025
• Langue: anglais
• ISBN 10: 9914374468
• ISBN 13: 9789914374469
• Reliure: Broché
• Nombre de pages: 190
• Coordonnées du fabricant: Manufactured by Amazon on behalf of the author; https://www.amazon.fr/hz/contact-us; ; c/o Amazon Media EU S.à.r.l., 38 Avenue John F. Kennedy; Luxembourg; L-1855; Luxembourg