the 20 faces of services - Couverture souple

Dingli, David J.

 
9789995796259: the 20 faces of services
Couverture souple
ISBN 10 : 9995796252 ISBN 13 : 9789995796259
Editeur : Faraxa Publishing, 2021

Synopsis

Services are communicated by people who engage with us in unique, mostly brief, encounters. A mix of business and psychology, the quality standards of services vary and often hit the extremes, from excellence to utter disappointment.

From lost luggage in Beijing to a taxi driver passing through fields to make it to Kilimanjaro airport on time, Indian 5-star hotels and obsessive insistence on thorough feedback, the book engages the reader into understanding the front-line service providers, customers’ expectations of services, and the intersection when client and service provider encounter each other.

This book’s in-depth look into the “why” and “how” of services offers the reader an array of insight based on the author’s own experiences and observation, succinctly coined “the 20 faces of services”. A sliver of everyday life taken for granted – sometimes appreciated, at other times a source of aggravation. The humanity behind services is easily overlooked, but what if this human aspect disappears completely in a world that is becoming increasingly connected in the virtual realm?

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Éditeur
Faraxa Publishing
Date d'édition
2021
Langue
anglais
ISBN 10 
9995796252
ISBN 13 
9789995796259
Reliure
Broché
Nombre de pages
322
Coordonnées du fabricant
Manufactured by Amazon on behalf of the author
https://www.amazon.fr/hz/contact-us

c/o Amazon Media EU S.à.r.l., 38 Avenue John F. Kennedy
Luxembourg
L-1855
Luxembourg