For everyone who has apologised for a problem created by the customer.
Wilde Replies Retail contains 100 career-ending responses to impossible returns, imaginary discounts, sacred closing times, missing collection codes, fitting-room archaeology and customers who demand a manager as though summoning a minor deity.
Read them. Memorise them. Say certainly instead. Then turn your name badge around before the review appears.
Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.
Vendeur : California Books, Miami, FL, Etats-Unis
Etat : New. Print on Demand. N° de réf. du vendeur I-9798175038393
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