What happens when the customer visiting your business is not a person clicking the Buy button—but an AI agent acting on that person’s behalf?
Artificial intelligence is moving beyond answering questions and recommending products. AI agents can increasingly compare offers, check availability, prepare transactions, operate within spending limits, initiate payments, monitor fulfillment, and help manage returns.
This creates a new commercial participant: the machine customer.
When AI Becomes Your Customer is a practical guide for business owners, entrepreneurs, ecommerce operators, managers, consultants, and technology professionals who want to prepare for agentic commerce without chasing hype or automating blindly.
Inside, you will learn:
The goal is not maximum automation. It is to make your business understandable, transactable, trustworthy, supportable, and governable when legitimate AI agents arrive.
Prepare now for a future in which software may research, compare, negotiate, and purchase on behalf of your customers—and learn how your business can participate responsibly in the emerging machine-customer economy.
Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.
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