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The Small-Team Service System: A 30-Day Practical Plan to Set Standards, Respond Consistently, Handle Complaints, and Earn Customer Trust - Couverture souple

Maqsood, Aman

 
9798187052820: The Small-Team Service System: A 30-Day Practical Plan to Set Standards, Respond Consistently, Handle Complaints, and Earn Customer Trust
Couverture souple
ISBN 13 : 9798187052820
Editeur : Independently published, 2026

Synopsis

Your business may be small, but customers still expect a clear answer, a fair process, and someone who owns the next step.

The Small-Team Service System helps owners and managers of one-to-ten-person businesses replace inconsistent service habits with a lightweight operating rhythm. You will build a realistic service promise, map every customer channel, assign visible ownership, set response windows, create fair recovery options, write human responses, organize shared knowledge, coach specific behaviors, and run a focused weekly review.

Inside you will find:

• the six-step Small-Team Service Loop
• the One Owner handoff rule
• a four-level recovery ladder
• response and knowledge-note templates
• an ethical feedback and review-request guide
• a complete 30-day implementation plan

Built for busy service, retail, appointment, repair, and professional teams, this practical guide does not require call-center software or an enterprise department. It shows you how to make care more consistent with tools your team can maintain.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Éditeur
Independently published
Date d'édition
2026
Langue
anglais
ISBN 13 
9798187052820
Reliure
Broché
Nombre de pages
80
Coordonnées du fabricant
Manufactured by Amazon on behalf of the author
https://www.amazon.fr/hz/contact-us

c/o Amazon Media EU S.à.r.l., 38 Avenue John F. Kennedy
Luxembourg
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Luxembourg