Customer-Centric Strategy: Winning Markets Through Superior Customer Value and Experience - Couverture souple

Masrianto, Dr.Agus

Couverture souple

ISBN 13 : 9798189659003

Editeur : Independently published, 2026

Synopsis

Your Strategy Was Perfect. Your Customers Left Anyway.

If your last strategy offsite produced a beautiful plan that never showed up in renewal numbers, you're not alone — and it's probably not your strategy that failed. It's the gap between what you intended and what your customers actually felt. Customer-Centric Strategy closes that gap with 13 original, field-tested frameworks — not theory, not another list of tips, but a complete customer value strategy system you can put to work this week.

Every chapter ends with an Executive Toolkit: a scorecard, worksheet, or diagnostic built for real meetings, not bookshelves. And every claim is sourced — no invented statistics, no fabricated case studies, ever.

• 13 proprietary frameworks, from the Customer Value Bridge to the Trust Equation
• A 10-dimension Customer Value Gap Scorecard to diagnose your organization honestly
• A CFO-ready ROI model — built for your data, not someone else's benchmark
• Real, cited research (Bain, Kahneman, Harvard Business Review) — zero fabricated data
• Book 9 of The Future-Ready Business Series™, written by Dr. Agus Masrianto, creator of the DMUI framework

Stop hoping your strategy reaches your customers. Build the bridge that guarantees it does — buy your copy today.

Détails de l'édition

• Éditeur: Independently published
• Date d'édition: 2026
• Langue: anglais
• ISBN 13: 9798189659003
• Reliure: Broché
• Nombre de pages: 77
• Coordonnées du fabricant: Manufactured by Amazon on behalf of the author; https://www.amazon.fr/hz/contact-us; ; c/o Amazon Media EU S.à.r.l., 38 Avenue John F. Kennedy; Luxembourg; L-1855; Luxembourg