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The Value Engine: The IVDCS Blueprint for Linking Customer Experience to Enterprise Value - Couverture souple
Synopsis
Stop measuring Sentiment. Start measuring Solvency.
For decades, the Customer Experience (CX) industry has fought a losing battle for the boardroom table. The weapon of choice? "Happiness." We bring Net Promoter Scores (NPS) to meetings where the CFO is speaking in EBITDA, Margins, and Cost of Capital.
We are bringing art to a math fight.
The Value Engine is the official textbook of The Institute of Applied CX Science. Written by Ahmad Samir, this book introduces the IVDCS Framework (Integrated Value-Driven Customer Strategy), a revolutionary blueprint that bridges the gap between "Soft Skills" and "Hard Financial Results."
You will learn how to:
- Identify Toxic Revenue: Use the LTV/CTS ratio to find the "loyal" customers who are silently draining your profits.
- Deploy the AXIOM CX™ Framework: Build an "Antifragile" operation that thrives on volatility rather than breaking under it.
- Build the Sentient Organization: Leverage AI and hyper-personalization to move from reactive service to proactive orchestration.
Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.
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The Value Engine: The IVDCS Blueprint for Linking Customer Experience to Enterprise Value
impression à la demandeVendeur : California Books, Miami, FL, Etats-Unis
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Etat : New. Print on Demand. N° de réf. du vendeur I-9798242044166
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The Value Engine
Vendeur : PBShop.store US, Wood Dale, IL, Etats-Unis
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PAP. Etat : New. New Book. Shipped from UK. Established seller since 2000. N° de réf. du vendeur L2-9798242044166
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The Value Engine (Paperback)
impression à la demandeVendeur : Grand Eagle Retail, Bensenville, IL, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Paperback. Etat : new. Paperback. Stop measuring Sentiment. Start measuring Solvency.For decades, the Customer Experience (CX) industry has fought a losing battle for the boardroom table. The weapon of choice? "Happiness." We bring Net Promoter Scores (NPS) to meetings where the CFO is speaking in EBITDA, Margins, and Cost of Capital.We are bringing art to a math fight.The Value Engine is the official textbook of The Institute of Applied CX Science. Written by Ahmad Samir, this book introduces the IVDCS Framework (Integrated Value-Driven Customer Strategy), a revolutionary blueprint that bridges the gap between "Soft Skills" and "Hard Financial Results."You will learn how to: Identify Toxic Revenue: Use the LTV/CTS ratio to find the "loyal" customers who are silently draining your profits.Deploy the AXIOM CX(TM) Framework: Build an "Antifragile" operation that thrives on volatility rather than breaking under it.Build the Sentient Organization: Leverage AI and hyper-personalization to move from reactive service to proactive orchestration.This is not a book about "delighting" customers. It is a field manual on engineering profitability. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. N° de réf. du vendeur 9798242044166
Acheter neuf
EUR 28,77
Livraison gratuite
Expédition nationale : Etats-Unis
Expédition nationale : Etats-Unis
Quantité disponible : 1 disponible(s)
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The Value Engine
Vendeur : PBShop.store UK, Fairford, GLOS, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
PAP. Etat : New. New Book. Shipped from UK. Established seller since 2000. N° de réf. du vendeur L2-9798242044166
Acheter neuf
EUR 25,71
Expédition à EUR 5,87
Expédition depuis Royaume-Uni vers Etats-Unis
Expédition depuis Royaume-Uni vers Etats-Unis
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The Value Engine (Paperback)
impression à la demandeVendeur : CitiRetail, Stevenage, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Paperback. Etat : new. Paperback. Stop measuring Sentiment. Start measuring Solvency.For decades, the Customer Experience (CX) industry has fought a losing battle for the boardroom table. The weapon of choice? "Happiness." We bring Net Promoter Scores (NPS) to meetings where the CFO is speaking in EBITDA, Margins, and Cost of Capital.We are bringing art to a math fight.The Value Engine is the official textbook of The Institute of Applied CX Science. Written by Ahmad Samir, this book introduces the IVDCS Framework (Integrated Value-Driven Customer Strategy), a revolutionary blueprint that bridges the gap between "Soft Skills" and "Hard Financial Results."You will learn how to: Identify Toxic Revenue: Use the LTV/CTS ratio to find the "loyal" customers who are silently draining your profits.Deploy the AXIOM CX(TM) Framework: Build an "Antifragile" operation that thrives on volatility rather than breaking under it.Build the Sentient Organization: Leverage AI and hyper-personalization to move from reactive service to proactive orchestration.This is not a book about "delighting" customers. It is a field manual on engineering profitability. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability. N° de réf. du vendeur 9798242044166
Acheter neuf
EUR 29,50
Expédition à EUR 43,28
Expédition depuis Royaume-Uni vers Etats-Unis
Expédition depuis Royaume-Uni vers Etats-Unis
Quantité disponible : 1 disponible(s)