Conflict Resolution and Communication Skills for Security Officers: A practical handbook on de-escalation, customer service, and handling difficult ... of both training and on-the-job experience - Couverture souple

Gregory, Davina

 
9798284950388: Conflict Resolution and Communication Skills for Security Officers: A practical handbook on de-escalation, customer service, and handling difficult ... of both training and on-the-job experience
Couverture souple
ISBN 13 : 9798284950388
Editeur : Independently published, 2025

Synopsis

Unlock the true power behind the badge with Conflict Resolution and Communication Skills for Security Officers—the essential handbook for every security professional. More than a guide to rules, this book is your practical, inspiring companion for mastering de-escalation, customer service, and handling tough situations.

Inside, you’ll discover how to:

  • Calm tense moments with empathy and confidence

  • Communicate clearly in emergencies and daily routines

  • Turn challenges into opportunities and complaints into compliments

  • Build trust, foster respect, and create safer environments

  • Work seamlessly with teams and keep growing through real-world practice

No matter if you’re new to the field or have years of experience, this book will guide you to lead with confidence, serve with purpose, and create a meaningful impact. If you want to be the calm in the storm and the ambassador of safety, this is the handbook you’ll turn to shift after shift.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Éditeur
Independently published
Date d'édition
2025
Langue
anglais
ISBN 13 
9798284950388
Reliure
Broché
Nombre de pages
62
Coordonnées du fabricant
Manufactured by Amazon on behalf of the author
https://www.amazon.fr/hz/contact-us

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