Fundamentals of Customer Success: A Practical Guide to Building Scalable, Outcome-Driven Customer Relationships - Couverture souple

JL, Karthick

 
9798287007805: Fundamentals of Customer Success: A Practical Guide to Building Scalable, Outcome-Driven Customer Relationships
Couverture souple
ISBN 13 : 9798287007805
Editeur : Independently published, 2025

Synopsis

The ultimate field guide for building a Customer Success engine that delivers real results.

Whether you are new to Customer Success or scaling a CS program from the ground up, this book gives you the tools, frameworks, and real-world insights to succeed.

Written by Karthick JL, a seasoned CS leader with 20 years in global SaaS, Fundamentals of Customer Success breaks down the entire customer lifecycle and shows you how to:

- Deliver value fast with effective onboarding
- Drive adoption that leads to habit and advocacy
- Identify churn risks and act before it is too late
- Build expansion and upsell playbooks that work
- Measure what matters (not just vanity metrics)
- Scale CS with the right team, tools, and mindset
- Create a customer-centric culture across your company
- Grow your CS career in a rapidly evolving industry

Whether you are a CSM, CS leader, founder, or product-driven team, this book is packed with actionable strategies, visuals, and field-tested templates to help you succeed in today’s customer-first world.

If you are serious about building retention, driving expansion, and making Customer Success a growth engine, this is the book for you.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Éditeur
Independently published
Date d'édition
2025
Langue
anglais
ISBN 13 
9798287007805
Reliure
Broché
Nombre de pages
94
Coordonnées du fabricant
Manufactured by Amazon on behalf of the author
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